IT Support Prof I - HigherEdJobs

Institution:	Georgia Institute of Technology
Location:	Atlanta, GA
Category:	Admin - Computing - Support and Training Admin - Computing - Network/System Administration
Posted:	10/17/2012
Type:	Full Time

Job:	Information Technology
Primary Location:	Georgia-Atlanta
Organization:	Library and Learning Excellence
Schedule:	Full-time

Description:

Job Purpose: Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.

Major Responsibilities:

• Install, maintain and upgrade workstation and peripheral hardware and software.
• Respond to and resolve workstation, application and server related problems.
• Update desktop software/applications; maintain documentation on installed applications.
• Provide users with assistance in working in specific applications.
• Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts..
• Perform other related duties as assigned.

Basic Qualifications:

• Education: Bachelor's degree or equivalent combination of education and experience
• Work Experience: Up to two years job related experience.
• Certifications:
• Skills: This job requires a working knowledge of and skill in the installation and maintenance of information technology hardware and software, both centrally supported and specific to an assigned campus unit. Included are skills in problem solving, customer service, system documentation and communications.

Qualifications:

Preferred Qualifications:

• Preferred Education: Bachelor's Degree in technology and information systems or an equivalent combination of education and 3 years work experience required. CompTIA Network , A , or equivalent certification is preferred.
• Preferred Work Experience: At least 2 years of support experience working in an IT desktop support environment. Experience with Microsoft Active Directory services, Windows XP/7 operating systems, Mac OS X operating systems, Windows Server 2008 operating systems, disk imaging and computer management software (e.g. Altiris/LanDesk/Symantec Ghost), trouble ticket systems, databases, server administration consoles, etc.
• Preferred Skills: Strong critical thinking skills for efficient problem solving, ability to learn new software, and proven ability to assess, plan, and implement new software and hardware technologies.Strong technical aptitude and ability to learn quickly in order to evaluate new technologies and support existing common/uncommon software and hardware. Strong customer service approach and interpersonal skills and ability to handle increased workloads during peak times and emergencies; ability to collaborate and communicate with individuals possessing varying technical ability; must have excellent written and oral communication skills and an ability to work well under stress. Ability to work independently and make sound judgments about support priorities. Strong knowledge of commonly used office software products and technical expertise in the maintenance of Windows and Macintosh computers; understanding of TCP/IP networking, Windows domains, and network file and print servers. Strong knowledge and understanding of basic networking concepts (client/server networking, dhcp, dns, firewall rules, etc.)

Additional Information: This position reports to the Desktop & Collaboration Services Manager in the Georgia Tech Library IT & Development Department. The IT Support Professional I serves as the primary computer support administrator for end-users of all library computer systems, applications and other computer-related services.

The duties mentioned below are intended to describe the general nature and level of work being performed. They are not intended to indicate all responsibilities, duties and skills for which the candidate may be held accountable and may in some cases only represent a portion of those actually shown.

Duties relative to the responsibility includes:

• Provides frontline computer support for staff, faculty, and public workstations to ensure resolution of computer problems through help ticketing system
• Works with library staff/faculty to identify technology needs, develop recommendations for technology solutions, and draft and submit specifications for software/hardware purchases
• Planning and executing PC deployments, installing and maintaining computer software/hardware, managing computer software/hardware inventory, and troubleshooting computer problems (onsite and remote) using Altiris CMS 7 and Active Directory management tools in a Windows XP, Windows 7, and Mac OS X environment
• Assists with defining policies and procedures regarding computer security management, software license management, hardware inventory management, and other IT best practices
• Works on group or individual activities such as developing end-user documentation, end-user training and consultation, online FAQs and updating internal documentation, etc.
• Developing and executing internal auditing plans for computer inventory management, computer security policies, and application patch and update management
• Provides guidance and supervision to student workers

Department Description:

The Georgia Tech Library (http://www.library.gatech.edu) is a member of the Association of Research Libraries and the Association of Southeastern Libraries. Its facilities include the Price Gilbert Memorial Library with an adjoining Crosland Tower, the Architecture Library, and the G. Wayne Clough Undergraduate Learning Commons. Clough Commons opened in 2012, is dedicated to student academic enrichment and innovative learning opportunities and is managed by the Library. The Library and Learning Excellence staff consists of more than 150 FTE faculty, academic professionals, and staff.

Georgia Tech is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with its obligations under federal law, each company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance in employment qualified women, minorities, disabled individuals, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

Source: http://www.higheredjobs.com/details.cfm?JobCode=175682104

Danell Leyva Ye Shiwen